Hilton Garden Inn has taken a new approach in training its managers. Instead of boring seminars, the hotel chain handed out free Sony PSPs loaded with the program Ultimate Team Play. Ultimate Team Play is a training game that allows managers to respond to various guest-related scenarios within a 3-D virtual environment. Points are rewarded for the appropriate problem-solving strategy.
The game is part of Hilton Garden Inn’s global training plan which aims to attract younger talent and keep existing employees engaged.